ServiRx- Refund Policy

Last Updated: 04/02/2026

ServiRx is a cloud-based pharmacy inventory management software offered on subscription and enterprise models. Please read this Refund Policy carefully before subscribing

1. No-Refund Policy

ServiRx is a cloud-based pharmacy inventory management software offered on subscription and enterprise models. Please read this Refund Policy carefully before subscribing

  • Partial usage of the service
  • Unused subscription periods
  • Downgrades or early termination by the user
  • Change of business decisions or requirements

2. Free Trial

We encourage users to utilize our free trial to evaluate the platform before making any payment. This ensures transparency and informed decision-making.

3. Exceptional Circumstances

Refunds may be considered only if:

  • A payment was charged incorrectly due to a technical error, or
  • Duplicate payment was made unintentionally

Any such request must be raised within 7 days of payment with valid proof.

4. Processing Time

Approved refunds, if any, will be processed within 7–14 business days and credited via the original payment method.

Cancellation Policy

1. Subscription Cancellation

You may cancel your ServiRx subscription at any time by:

  • Accessing your account dashboard, or
  • Contacting our support team in writing

Cancellation will stop future billing, but:

  • Your subscription will remain active until the end of the current billing cycle
  • No refunds will be issued for the remaining period

2. Auto-Renewal

All subscriptions auto-renew unless cancelled before the renewal date. It is the user’s responsibility to cancel in advance.

3. Account Termination by ServiRx

ServiRx reserves the right to suspend or terminate accounts if:

  • Terms & Conditions are violated
  • Payment obligations are not met
  • Unlawful or unethical activities are detected

Service Level Agreement (SLA)

This SLA outlines the service availability, support commitments, and responsibilities of ServiRx.

1. Service Availability

ServiRx commits to providing 99.5% uptime per calendar month, excluding:

  • Scheduled maintenance
  • Emergency updates
  • Force majeure events (natural disasters, internet outages, etc.)

2. Maintenance & Downtime

  • Planned maintenance will be communicated in advance whenever possible
  • Maintenance may occur during low-usage hours to minimize disruption

3. Customer Support

Support is provided through:

  • Email
  • Phone / WhatsApp
  • In-app support (based on plan)

Support Response Time:

  • Critical issues: Within 24 hours
  • Standard issues: Within 48 hours
  • General queries: Within 72 hours

4. Data Security & Backup

  • Regular automated backups are performed
  • Industry-standard security practices are followed
  • Users are responsible for exporting data if required before cancellation

5. User Responsibilities

To ensure optimal performance, users must:

  • Maintain stable internet connectivity
  • Use supported devices and browsers
  • Ensure correct data entry and usage

ServiRx is not responsible for issues caused by incorrect configurations or third-party integrations.

6. SLA Limitations

Service credits or compensation are not applicable unless explicitly stated in a custom enterprise agreement.

Contact Information

For any questions regarding refunds, cancellations, or service availability, contact:

Email:

Phone:

Address: