Privacy Policy — ServiRx

Effective starting: Feb 9, 2026

ServiRx (“Company”, “We”, “Us”, “Our”) operates a cloud-based pharmacy inventory management software (“ServiRx Platform” or “Service”). We are committed to protecting your privacy and ensuring the security of the personal and business information you share with us

This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you use our website, mobile application, and software services.

By accessing or using ServiRx, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information

Information that identifies an individual, including:

  • Name
  • Email address
  • Phone number
  • Address or location details
  • Login/user account credentials

1.2 Business Information

Information related to a pharmacy or organization, such as:

  • Pharmacy/store name
  • Business contact details
  • GST number and billing information
  • Business financial data (sales and purchase records)

1.3 Patient Information

Stored by customers using our platform:

  • Patient name and contact details
  • Prescription details
  • Treatment history
  • Billing and transaction data

(ServiRx does not use this information for advertising or resale purposes.)

1.4 System & Usage Data

  • Device details (IP address, browser type, OS)
  • Usage logs, actions performed, crash logs
  • Location data (if enabled by user)

1.5 Payment Information

  • Billing records
  • Transaction details via third-party payment gateways

(We do not store full credit/debit card details.)

2. How We Use Information

We use the collected information to:

  • Provide and maintain the ServiRx platform
  • Enable billing, sales, inventory tracking, reporting
  • Improve performance and user experience
  • Communicate updates and support messages
  • Prevent fraud and misuse
  • Meet legal compliance requirements

3. Legal Basis for Processing

  • User consent
  • Contractual necessity
  • Legitimate business interests
  • Legal obligations under Indian law

4. Data Storage & Security

We protect your data using:

  • SSL/TLS encrypted transmission
  • Role-based access controls
  • Secure cloud hosting
  • Regular audits and backups

No electronic transfer method is 100% secure. Absolute security cannot be guaranteed.

5. Data Sharing & Disclosure

  • Hosting and payment providers
  • Regulatory authorities if legally required
  • Integration partners enabled by users
  • With customer consent

We do not sell, rent, or trade personal or patient data.

6. Data Retention

Data is retained while your account is active or legally required. Users may request permanent deletion or anonymization.

7. User Rights

  • Access data
  • Correct or delete data
  • Withdraw consent
  • Export/download data
  • Restrict processing

Contact us at: Support Email

8. Cookies & Tracking Technologies

  • Improve performance
  • Remember preferences
  • Analyze usage

9. Third-Party Integrations

We are not responsible for third-party privacy practices.

10. Children’s Privacy

We do not knowingly collect data from children under 18 without guardian consent.

11. Cross-Border Data Transfer

Data may be processed outside India. Using the service implies consent.

12. Changes to This Privacy Policy

Policy may be updated periodically with revised dates.

13. Contact Information

Support Email
Company Address
Helpline: Phone Number